Email Change - Onenote sync error after email change

Modified on Thu, 22 Feb at 2:40 PM

Following the email change, Onenote may present an error when first opening
This is due to your old "" email address being cached within the software

To fix, please see below

  • When opening Onenote, you may get the error below

  • When clicking on "File" you will see it showing your old email address as a save location - In this case "m.smith_kscs_org_uk: - Which is incorrect

  • Click on "Settings" & then "Close"

  • Once signed out, click on "Open" & then sign in - You may be asked to sign in with your full email address ""

  • You can then find your onenote file under Onedrive >  "Username @ Ken Stimpson Academy"

  • Thats it, you're done

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