How to reset lost password outside of School

Modified on Tue, 24 Nov, 2020 at 2:03 PM

This is a brief guide on how to reset your password outside of school 

You will need to have set up 2 factor authentication first (Click here for a guide), so we encourage you to do that when you already know your password so you can use it should you ever forget your login details.

If you don't have 2 factor authentication & have forgot your password, please contact us via



  1. Go to & enter your school email address

  2. On the next page, click "Forgotten my password"

  3. Fill in your email address if not already filled in & enter the characters in the picture - Then click "Next"

  4. Enter your mobile phone number & click "Text"

  5. You'll receive a code to your mobile phone - Enter this code & click "Next"

  6. Then click on "Approve a notification on my authenticator app" and "Send Notification" - Approve the notification on your mobile phone. Alternatively, enter a code from your Authenticator app & enter as before.

  7. Enter your new password twice & click "Finish"

  8. That's it, you're done - Your new password can now be used on all school computers & online services.

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